Production and Operations Management 1 answer below »
The manager of Perrotti's Pizza collects data concerning customer complaints about delivery. Pizza arrives late, or wrong pizza is delivered:
Problem Frequency
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Topping stuck to box lid 17
Pizza arrives late 35
Wrong topping or combination 9
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Buy Answer Now/Wrong style of crust 6
Wrong size 4
Pizza is partially eaten 3
Pizza never arrives 6
a) Use a Pareto chart to identify the "vital few"? delivery problems.
b) Use a cause-and-effect diagram to identify potential causes of late pizza delivery.
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