Read the case study, Improving Responses to Medical Errors with Organizational Behavior Management, in Chapter 4 of your course text.

Case Study: Organizational Behavior Management

Read the case study, Improving Responses to Medical Errors with Organizational Behavior Management, in Chapter 4 of your course text. In a three-to five-page double-spaced paper (excluding title and reference pages) address the following:
Explain why the increase in the manager’s use of group behavior-based feedback is important.
Propose intervention strategies the group leader can use to enhance the group effectiveness. Justify your proposed strategies with scholarly and/or peer-reviewed sources.
Explain the motivational theory applicable to sustain the four results listed in the case study.

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Including an introduction and conclusion paragraph, your paper must be three to five double-spaced pages (excluding title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center. Including the textbook, utilize a minimum of three (one of which is the case study article used for review) scholarly and/or peer-reviewed sources that were published within the last five years. Document all references in APA style as outlined in the Ashford Writing Center APA Checklist.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

Organization: Introduction, Thesis Statement, and Conclusion
Total: 0.30
Distinguished – Paper is logically organized with a well-written introduction, thesis statement, and conclusion.
Proficient – Paper is logically organized with an introduction, thesis statement, and conclusion. One of these requires improvement.
Basic – Paper is organized with an introduction, thesis statement, and conclusion. One or more of the introduction, thesis statement, and/or conclusion require improvement.
Below Expectations – Paper is loosely organized with an introduction, thesis statement, and conclusion. The introduction, thesis statement, and/or conclusion require much improvement.
Non-Performance – The introduction, thesis statement, and conclusion are either nonexistent or lack the components described in the assignment instructions.

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Explains the Importance of Increase in the Manager’s Use of Group Behavior-based Feedback
Total: 1.50
Distinguished – Thoroughly explains why the increase in the manager’s use of group behavior-based feedback is important.
Proficient – Explains why the increase in the manager’s use of group behavior-based feedback is important. Minor details are missing.
Basic – Minimally explains why the increase in the manager’s use of group behavior-based feedback is important. Relevant details are missing.
Below Expectations – Attempts to explain why the increase in the manager’s use of group behavior-based feedback is important; however, significant details are missing.
Non-Performance – The explanation of why the increase in the manager’s use of group behavior-based feedback is important is either nonexistent or lacks the components described in the assignment instructions.

Proposes Intervention Strategies the Group Leader Can Use to Enhance the Group Effectiveness
Total: 1.50
Distinguished – Proposes fully relevant intervention strategies the group leader can use to enhance the group effectiveness. The proposal is thoroughly justified with relevant scholarly and/or peer-reviewed resources.
Proficient – Proposes relevant intervention strategies the group leader can use to enhance the group effectiveness. The proposal is justified with relevant scholarly and/or peer-reviewed resources. Minor details are missing.
Basic – Proposes somewhat relevant intervention strategies the group leader can use to enhance the group effectiveness. The proposal minimally is justified with resources that may not be scholarly and/or peer -reviewed. Relevant details are missing.
Below Expectations – Attempts to propose intervention strategies the group leader can use to enhance the group effectiveness; however, the intervention strategies are not relevant, the proposal is not justified with scholarly and/or peer-reviewed resources and/or significant details are missing.
Non-Performance – The proposal and justification of intervention strategies the group leader can use to enhance the group effectiveness are either non-existent or lacks the components described in the assignment instructions.

Explains the Motivational Theory
Total: 1.50
Distinguished – Thoroughly explains the motivational theory applicable to sustain the four results listed in the case study.
Proficient – Explains the motivational theory applicable to sustain the four results listed in the case study. Minor details are missing
Basic -Minimally explains the motivational theory applicable to sustain the four results listed in the case study. Relevant details are missing.
Below Expectations – Attempts to explain the motivational theory applicable to sustain the four results listed in the case study; however, significant details are missing.
Non-Performance – The explanation of motivational theory applicable to sustain the four results listed in the case study is either nonexistent or lacks the components described in the assignment instructions.

Critical Thinking: Explanation of Issues
Total: 0.60
Distinguished – Clearly and comprehensively explains the issue to be considered, delivering all relevant information necessary for a full understanding.
Proficient – Clearly explains the issue to be considered, delivering enough relevant information for an adequate understanding.
Basic – Briefly explains the issue to be considered, delivering minimal information for a basic understanding.
Below Expectations – Briefly explains the issue to be considered, but may not deliver additional information necessary for a basic understanding.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Control of Syntax and Mechanics
Total: 0.15
Distinguished – Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors and is very easy to understand.
Proficient – Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors and is mostly easy to understand.
Basic – Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors which may slightly distract the reader.
Below Expectations – Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors which distract the reader.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: APA Formatting
Total: 0.15
Distinguished – Accurately uses APA formatting consistently throughout the paper, title page, and reference page.
Proficient – Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.
Basic – Exhibits limited knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.
Below Expectations – Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Page Requirement
Total: 0.15
Distinguished – The length of the paper is equivalent to the required number of correctly formatted pages.
Proficient – The length of the paper is nearly equivalent to the required number of correctly formatted pages.
Basic – The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.
Below Expectations – The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Resource Requirement
Total: 0.15
Distinguished – Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Proficient – Uses the required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Basic – Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.
Below Expectations – Uses an inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Course Home – Course Materials

Required Text
Frates, J. (2014). Health care management: Theory in action . San Diego, CA: Bridgepoint Education, Inc.

This text is a Constellation™ course digital materials (CDM) title.

This course requires the use of a computer microphone and/or webcam. Newer laptops typically come with a microphone/webcam built-in to the computer system. To locate a microphone/webcam on your computer:

PC users: Go to the “Control Panel”, then “Sounds and Audio Devices Properties” (microphone) or “Scanners and Cameras” (webcam).
Mac users: Go to the apple icon in the top left corner of your home screen, then select “System Preferences” and click on “Sound” (microphone) or “Camera” (webcam).

If you do not have a microphone and/or webcam, one will need to be purchased. A single microphone/webcam device is sold through the Ashford University Bookstore; check your course listing in the bookstore for options. You may also find computer microphones for sale online or at most electronics retailers.

Required Resources

Articles
Adelman, K, & Stokes, C. D. (2012). Promoting employee voice and upward communication in healthcare: The CEO’s influence. Journal of Healthcare Management, 57(2), 133-148. Retrieved from the EBSCOhost database.

Agarwal, R., Sands, D. Z., Schneider, J. D., & Smaltz, D. H. (2010). Quantifying the economic impact of communication inefficiencies in U.S. hospitals.
Journal of Healthcare Management, 55(4), 265-282. Retrieved from the EBSCOhost database

Alhatmi, Y. (2011). Safety as a hospital organizational priority: A case study. Clinical Governance: An International Journal, 16(3), 203-219. doi:10.1108/14777271111153831

Apple, R. (2013). Mediation offers less costly way to resolve disputes. Physician Executive, 39(6) 60-63. Retrieved from the EBSCOhost or ProQuest databases.

Berenson, R., & Zuckerman, S. (2010, July). How will hospitals be affected by health care reform? Robert Wood Johnson Foundation. Retrieved from http://www.rwjf.org/content/dam/farm/reports/issue_briefs/2010/rwjf62544

de Vries, G., Jehn, K. A & Terwel, B. W. (2012, January). When employees stop talking and start fighting: The detrimental effects of pseudo voice in organization. Journal of Business Ethics, 105(2), 221-230. retrieved from the ProQuet database. doi: 10.1007/s10551-011-0960-4

Ebbin,D. & Nuru-Jeter, A. (2012). Setting the stage for a business case for leadership diversity in health: History, research, and leverage. Journal of Healthcare Management; 57(1), 35-47. Retrieved from the EBSCOhost database.

Ezziane, Z., Maruthappu, M., Gawn, L., Thompson, E. A., Athanasiou, T., & Warren, O. J. (2012). Building effective clinical teams in healthcare. Journal of Health Organization and Management,26(4), 428-436. Retrieved from the ProQuest database. doi:10.1108/14777261211251508

Finnigan, M. A., Marshall, S. D., & Flanagan, B. T. (2010). ISBAR for clear communication: One hospital’s experience spreading the message. Australian Health Review, 34(4), 400-404. Retrieved from the ProQuest database.

Gertner, E. J., Sabino, J. N., Mahady, E., Deitrick, L. M, Patton, J. R. Grim, M., Salas-Lopez, D… Brown, M.A. (2010). Developing a culturally competent health network: A planning framework and guide. Journal of Healthcare Management, 55(3),190-204. Retrieved from the EBSCOhost database.

Huggins, A., Deb, S., Claudio, D., & Velazquez, M. A.(2013). A holistic approach for integrated decision making in healthcare system. IIE Annual Conference Proceedings, 1312-1318. Retrieved from the ProQuest database.

Lashbrook, A. (2009). Texas Health Harris Methodist–Cleburne: A system approach to surgical improvement. The Commonwealth Fund. Retrieved from http://www.commonwealthfund.org/~/media/Files/Publications/Case%20Study/2009/Dec/1360_Lashbrook_Texas_Health_case_study.pdf

Lee, V., Ridzi, F., Lo, A. W., & Erman, C. (2011). A healthcare case study of team learner style and change management. Journal of Organizational Change Management, 24(6), 830-852. Retrieved from the ProQuest database. doi:10.1108/09534811111175788

McAlearney, A. S.(2010). Executive leadership development in U.S. health systems. Journal of Healthcare Management, 55(3), 206-224. Retrieved from the EBSCOhost database.

McCutcheon, S. (2009). Leading change: Progression to the future at hospital sisters health system. Frontiers of Health Services Management, 26(2), 9-19. Retrieved from the ProQuest database.

Nantha, Y. S. (2013). Intrinsic motivation: How can it play a pivotal role in changing clinician behaviour? Journal of Health Organization and Management, 27(2), 266-72. Retrieved from the ProQuest database. doi:10.1108/14777261311321815

Nelson, W. A. (2013). The imperative of a moral compass-driven healthcare organization. Frontiers of Health Services Management, 30(1) 39-45. Retrieved from the ProQuest database.

Parayitam, S., & Dooley, R. S. (2011). Is too much cognitive conflict in strategic decision-making teams too bad? International Journal of Conflict Management, 22(4), 342-357. Retrieved from the ProQuest database. doi:10.1108/10444061111171350

Perrott, B. E. (2011). Strategic issue management as change catalyst. Strategy & Leadership, 39(5), 20-29. Retrieved from the ProQuest database. doi:10.1108/10878571111161499

Reiss-Brennan, B., Briot, P. C., Savitz, L. A., Cannon, W., Staheli, R., & Gordon, T.E. (2010). Cost and quality impact of Intermountain’s mental health integration program. Journal of Healthcare Management, 55(2), 97-114. Retrieved from the EBSCOhost database.

Shukla, S., Meyer, L., & Stingl, D. (2009). Physician compact: A tool for enhancing physician satisfaction and improving communication. Physician Executive, 35(1), 46-49. Retrieved from the ProQuest database.

Steps to writing a summary (n.d.). Retrieved from www.mrshatzi.com/files/summary.pdf‎.

Tanco, M., Jaca, C., Viles, E., Mateo, R., & Santos, J. (2011). Healthcare teamwork best practices: Lessons for industry. The TQM Journal, 23(6), 598-610. Retrieved from the ProQuest database. doi:10.1108/17542731111175220

The changing face of leadership: Different styles of leadership facilitate changing needs in healthcare politics and industry. (2010). Strategic Direction, 26(1), 21-23. Retrieved from the ProQuest database. doi:10.1108/02580541011009770

West, M. A., & Lyubovnikova, J. (2013). Illusions of team working in health care. Journal of Health Organization and Management, 27(1),134-42. Retrieved from the ProQuest database. doi:10.1108/14777261311311843

Multimedia
Allan, A., Murdock, D., & Shaffer, M. (Producers). (2000). Changing the medical culture [Video file]. In The quality gap: Medicine’s secret killer. Retrieved from the Films On Demand database

Allan, A., Murdock, D., & Shaffer, M. (Producers). (2000). Communication and collaboration [Video file]. In The quality gap: Medicine’s secret killer. Retrieved from the Films On Demand database.

Davis, J. (Producer). (2012). Elements of cultural diversity [Video file]. In Competent care in a culturally diverse nation. Retrieved from the Films On Demand database.

Davis, J. (Producer). (2012). Healthcare organizational responsibilities [Video file]. In Competent care in a culturally diverse nation. Retrieved from the Films On Demand database..

Gilbert, J. (2009, July 10). Doing the right thing every day: The five disciplines of an ethical culture [Presentation Slides]. Retrieved from http://www.slideshare.net/dcoe/an-ethical-culture-by-jack-gilbert

Hospital efficiency through scientific management [Video file] (2007). In NewsHour medical ethics and issues anthology. Retrieved from the Films On Demand database.

TED (Producer). (2011, July). Julian Treasure: 5 Ways to listen better [Video file]. Retrieved from http://www.ted.com/talks/julian_treasure_5_ways_to_listen_better

Websites
Ashford Writing Center (https://awc.ashford.edu/index.html)

Screenr.com (http://www.screenr.com)

YouTube (http:///www.youtube.com)

Recommended Resources

Articles
Bagchi, A. D., af Ursin, R., & Leonard, A. (2012). Assessing cultural perspectives on healthcare quality. Journal of Immigrant and Minority Health, 14(1),175-82. Retrieved from the ProQuest database. doi:10.1007/s10903-010-9403-z

Bertolini, M., Bevilacqua, M., Ciarapica, F. E., & Giacchetta, G. (2011). Business process re-engineering in healthcare management: A case study. Business Process Management Journal, 17(1), 42-66. Retrieved from the ProQuest database. doi:10.1108/14637151111105571

Chreim, S., Williams, B. E.., & Coller, K. E. (2012). Radical change in healthcare organization. Journal of Health Organization and Management, 26(2), 215-236. Retrieved from the ProQuest database. doi:10.1108/14777261211230781

Donovan, G. F. (2013). Personal resilience: A gateway to organizational health and progress. Frontiers of Health Services Management,30(2), 36-42. Retrieved from the ProQuest database.

Epstein, R. M., Fiscella, K., Lesser, C. S., & Stange, K. C. (2010, August). Why the nation needs a policy push on patient-centered health care. Health Affairs, 29(8),1489-1495. Retrieved from the ProQuest database. doi: 10.1377/hlthaff.2009.0888

Epstein, A. M., Jha, A. K., Orav, J., Liebman, D. L., Audet, A. J., Zezza, M. A., & Guterman, S. (2014). Analysis of early accountable care organizations defines patient, structural, cost, and quality-of-care characteristics. Health Affairs, 33(1):95–102. Retrieved from the ProQuest database.

Ewing, M. (2013). The patient-centered medical home solution to the cost-quality conundrum. Journal of Healthcare Management, 58(4), 258-266. Retrieved from the EBSCOhost database.

Feder, J. L. (2011, March). Predictive modeling and team care for high-need patients at healthcare partner. Health Affairs, 30(3), 416-418. Retrieved from the ProQuest database. doi: 10.1377/hlthaff.2011.0080

Giles, A. P. (2012). Seven principles for leadership success: A primer for women in healthcare. Frontiers of Health Services Management, 28(4), 2-10. Retrieved from the ProQuest database.

Gitterman, A. (2013) Ethical issues and practical challenges raised by internal investigations in the life sciences industry. Defense Counsel Journal, 80(4), 372-394. Retrieved from the ProQuest database.

Kash, B. A., Spaulding, A., Johnson, C. E., Gamm, L., & Hulefeld, M. F. (2014, Jan/Feb). Success factors for strategic change initiatives: A qualitative study of healthcare administrators’ perspectives. Journal of Healthcare Management, 59(1), 65-82. Retrieved from the EBSCOhost database.

Katsaliaki, K., & Mustafee, N. (2010). Improving decision making in healthcare services through the use of existing simulation modelling tools and new technologies. Transforming Government: People, Process and Policy, 4(2),158-171. Retrieved from the ProQuest database. doi:10.1108/17506161011047389

Leaver, W. B. (2013). Volume to value. Frontiers of Health Services Management, 29(4), 17-27. Retrieved from the ProQuest database.

Lu, H. & Phillips, J. (2014). Guide to creating an outline. Ashford University, Clinton, IA. Retrieved from https://bridgepoint.equella.ecollege.com/curriculum/file/21799b95-d331-4bf0-a83d-451ceb6d268e/1/Guide%20to%20Creating%20an%20Outline.pdf

Parayitam, S.(2010). The effect of competence-based trust between physicians and administrative executives in healthcare on decision outcomes. Management Research Review, 33(2),174-191. Retrieved from the ProQuest database. doi:10.1108/01409171011015856

Paton, N. (2012). Government reviews limits on healthcare workers with HIV. Occupational Health, 64(1), 4. Retrieved from the ProQuest or EBSCOhost database.

Schattenkirk, D. (2012). Building sustainable internal capacity for quality within a healthcare environment. The TQM Journal, 24(4), 374-382. Retrieved from the ProQuest database. doi:10.1108/17542731211247391

Screenr quick-start guide. (2013). Retrieved from https://bridgepoint.equella.ecollege.com/curriculum/file/71c181c2-3c20-461c-92fc-310d454b64c7/1/QuickStartGuides.zip/QuickStartGuides/Screenr.com_Quick_Start_Guide%20%28PowerPoint%29.pdf

Sørup, C. M., & Jacobsen, P. (2013). Healthcare performance turned into decision support. Journal of Health Organization and Management, 27(1), 64-84. Retrieved from the ProQuest database. doi:10.1108/14777261311311807

Taneja, S., Sewell, S., & Pryor, M. G. (2012, November). High performance executive teams. American Journal of Management, 12(2/3),11-20. Retrieved from the ProQuest database.

YouTube webcam quick-start guide. (2013). Retrieved from https://bridgepoint.equella.ecollege.com/curriculum/file/71c181c2-3c20-461c-92fc-310d454b64c7/1/QuickStartGuides.zip/QuickStartGuides/YouTube_Webcam_Quick_Start_Guide.pdf

Multimedia
23 ABC News. (2013, December 3). Nursing shortage [Video file]. Retrieved from http://www.youtube.com/watch?v=Jc5Sp1rBxM0

Ask Wiki. (2013, September 13). Explaining Kotter’s 8 step change model [Video file]. Retrieved from http://www.youtube.com/watch?v=3fOQ_XjCcyA

Aspire Consulting. (2013, August 26). Managing change in health [Video file]. Retrieved from http://www.youtube.com/watch?v=vx11G_yIDSw

BrightSightGroup. (2009, June 4). Ethical leadership [Video file]. Retrieved from http://www.youtube.com/watch?v=kmA–yq5eq0

Decision Education. (2012, March 22). Group decision making [Video file]. Retrieved from https://www.youtube.com/watch?v=rIfoIkJzlxU

Education Portal. (2013, December 31). Contingency theory: Definition and significance to organizational behavior [Video file]. Retrieved from http://www.youtube.com/watch?v=lCbDRM1IvZY

Emory University. (2012, May 22). How to improve America’s healthcare system [Video file]. Retrieved from http://www.youtube.com/watch?v=ugUMddA3qxs

Harvard Business Review. (2012, April 26). Teamwork on the fly [Video file]. Retrieved from http://www.youtube.com/watch?v=pV15JvPwOOE

Harvard Business Review. (2012, July 10). Get comfortable with teamwork conflict [Video file]. Retrieved from http://www.youtube.com/watch?v=pV15JvPwOOE

Hung, S. (2010, April 9). Conflict styles [Video file]. Retrieved from http://www.youtube.com/watch?v=hv9FEuk4Mhk

Kineticstreaming. (2013, October 9). Teamwork in healthcare [Video file]. Retrieved from https://www.youtube.com/watch?v=tayu95atBP0

Lancaster Management. (2009, October 14). Henry Mintzberg on decision making [Video file]. Retrieved from http://www.youtube.com/watch?v=DyvXu3lSSG0

Mathew, T. M. (2011, September 28). Overview of management theories lecture [Video file]. Retrieved from http://www.youtube.com/watch?v=f-Zgiytfyk0

Pennington, R. (2012, September 20). Leading change in healthcare today with Randy Pennington [Video file]. Retrieved from http://www.youtube.com/watch?v=9VN7MMHt-Ng

RQHR. (2013, November 6). Building management capacity-lessons learned [Video file]. Retrieved from http://www.youtube.com/watch?v=aWTd1y5HR_M

Stanford. (2011, November 11). Brain research at Stanford: Decision making [Video file]. Retrieved from http://www.youtube.com/watch?v=WRKfl4owWKc

TechnoFunc. (2012, May 28). Management theories- TechnoFunc [Video file]. Retrieved from http://www.youtube.com/watch?v=Ubxb9KUOQtI

TED Ed. (2013, March 11). Working backward to solve problems – Maurice Ashley [Video file]. Retrieved from http://www.youtube.com/watch?v=v34NqCbAA1c

Tracy, B. (2013, March 1). Great leaders use effective listening [Video file]. Retrieved from http://www.youtube.com/watch?v=7WiFDlwypV0

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