Complete a one page (about 300 words) reflection about Chapter 13.
Use the headings below with the information requested.
- Chapter Overview–A brief overview of what the chapter was about.
- Topic of Interest 1–What two topics were the most interesting to you and why?
- Topic of Interest 2– ” ” ” “
- Real life relation–Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book. Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.
- The Book in the attachment