Chapter Overview–A brief overview of what the chapter was about. 

Complete a one page (about 300 words) reflection about Chapter 13.

Use the headings below with the information requested.

  • Chapter Overview–A brief overview of what the chapter was about.
  • Topic of Interest 1–What two topics were the most interesting to you and why?
  • Topic of Interest 2–  ”                          ”                         ”                 “
  • Real life relation–Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book.  Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.
  • The Book in the attachment

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